Rechtliche Informationen (englisch)

In Übereinstimmung mit den Bestimmungen des Organgesetzes 15/1999 vom 13. Dezember über den Schutz personenbezogener Daten (LOPD).

Personal information protection clause for GRUPO EUREKA customers


It is important that you read this clause carefully as it contains information about what personal information we request and how it will be treated, including transfers to third parties. 

What personal information do we need?

Since you contacted an affiliate company of the "GRUPO EUREKA", either because you requested information about our products or services or because you want to be our client, we need to process your personal information. In general, we will need to process your identification, contact information, location, personal and professional profile information, picture, and other data necessary to carry out the purposes that we will detail to you in this clause. Also, your personal information must be true, complete, accurate and updated; therefore, any changes made to them must be communicated without delay. This is especially relevant in the case of changes of address, email address or telephone number so that the GRUPO EUREKA can contact you regarding your interest with fully valid and effective information via the addresses you have provided to us. GRUPO EUREKA reserves the right to update your information with information obtained from sources other than yourself in cases where the regulations authorize it. We inform you that GRUPO EUREKA will use your telephone number(s) and your e-mail to inform you, in a timely manner, about any account-related aspects. Additionally, information regarding your products will be sent to you via Internet through web correspondence. You will be able, however, to revoke this option at any time by sending an email to Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! 

How do we obtain your personal information?

You will have provided your information directly or we will have accessed it as a result of your queries, requests, or contracting of products from GRUPO EUREKA, contracts of sale or transactions that you have made with us by browsing on our own or third party websites, or that we have obtained using mobile telecommunications devices, POS terminals, or other equally legitimate channels. In some cases, and always in the scope of the type of services we provide, we may collect data about you that may be provided by third parties and obtained from other sources, provided that you have given us your consent for this assumption and for this purpose. In case you provide the information of a second party in the contracting of a product, we will treat them in the manner indicated in this clause.

Who is responsable for the treatment of your personal information?

Grupo Eureka (and member companies), with registered office at calle Arenal nº 26, 3º; 28013 Madrid, and telephone 91 548.86.40 and their Data Processing Manager, who you can contact at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!

Why do we process your personal information and what do we use it for?

We process your identification and contact information to meet your request for information about our products or services, and if you legalize the contracting of any of them, we will also need to process documentation that proves your identity and, depending on the product that you want to contract, other personal data related to your work or professional profile, as well as family. GRUPO EUREKA will need to access information on minors or others of special protection in case they are recipients of our services. The processing of these data is necessary to meet your request for information or, where appropriate, for the necessary management of the requested contracting and provision of the corresponding services. GRUPO EUREKA may produce customer profiles in relation to our products, for which we may use information derived from the data obtained within your commercial relationship with GRUPO EUREKA, or from third parties from which we have collected, among others, from your use of our web sites or applications on mobile devices, or other equally legitimate channels. This information collected and processed by GRUPO EUREKA will include, among others, information relating to the transactions that you make through, or are reflected in, the GRUPO EUREKA tools and products. However, you can object to this particular treatment at any time by communicating your objection to GRUPO EUREKA through the email address Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!, prior to proof of your identity. In no case will your personal information be sold to third parties.

To offer you information, offers and personalized content according to your preferences and needs in the form of commercial communications, whether through our website, mobile application, email, telephone or postal contact, or other legitimate channels, we will process your identification and contact information, in addition to any information related to the risks of the products you contract. In accordance with article 21 of Law 34/2002 of Servicios de la Sociedad de la Información, if you are our client and you maintain a contractual relationship with us, we are legally authorized to send you commercial communications, through email or other equivalent electronic means (for example, SMS, push notifications), related to products or services similar to those you have contracted with us; in all other cases, we will proceed to obtain your express consent. If you do not want us to send you any more commercial communications or contact you by telephone for the aforementioned purposes, you can request cancellation by contacting us at the email address Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!

Despite everything already indicated, we inform you that we can process your personal information in an aggregate or anonymous form to carry out surveys, statistical models or market studies that may be of interest to you, and improve, if applicable, the products that you have already contracted, as well as one’s knowledge, which allows GRUPO EUREKA to offer its customers added value services.

How long will GRUPO EUREKA keep your personal information?

We will keep your information while adhering to the purpose for which it was collected. When it is no longer needed for this purpose, we will set aside data that may be necessary during the established legal period to address any matter regarding your treatment, in general, up to a maximum of 6 years. After the legal period ends, your personal information will be deleted by taking adequate security measures that guarantee its total destruction. 

What rights do you have when providing your personal information and how can you exercise them?

Along with the right to be informed of our methods that are outlined in this clause, you have the following rights:

  • Right to access which information about you is being processed, for what purposes, the origin thereof and whether we will or have communicated it to third parties;
  • Right to modify your information when it is incomplete or inaccurate;
  • Right to delete your information if the purpose for which you provided it has disappeared, if the treatment of the information is not lawful, or if you revoke your consent and other cases provided for by law;
  • Right to request the limitation of the data processing while the contestation’s accuracy is verified, or understand that the data processing is illegal and resists the deletion of the data, or GRUPO EUREKA no longer needs the data but you need it for the formulation, exercise or defense of claims, or has resisted the data processing thereof for the satisfaction of a legitimate interest while verifying the existence of the aforementioned interest and its prevalence over yours;
  • The right to portability in order to receive your information in a structured electronic format of regular use and be able to transmit it to another person in charge;
  • Right not to be subject to individual, automated decisions so that we do not make a decision about you based solely on the processing of your information that produces legal effects in your personal sphere or affects you in a similar way.

To exercise any of these rights you can write to the GRUPO EUREKA’s Privacy Office, calle Arenal nº 26; Madrid (Madrid), to Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! after verification of your identity, in spite of the opportunity to do so through our offices or by telephone at 91 548.86.40. Likewise we inform you of your right to submit a claim through the e-mail Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!

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